Missed-Call Text Back
Every call you miss gets an instant text so the lead stays yours while you finish the job.
Get a Free Growth AuditHow It Works
You're under a sink or on a roof and the phone rings. You can't answer, so the homeowner leaves no voicemail and calls the next contractor on Google. Missed-call text back fixes that in the thirty seconds that matter. The moment a call goes unanswered, the caller gets a text from your business number: "Sorry we missed you, this is Mike at Cape Fear Plumbing. What can we help with?" Most people reply. Now you have their name, their number and the job in writing, and they've stopped dialing.
What You Get
- Instant text to every missed call, from your existing business number
- Two-way texting so the homeowner can describe the job right away
- Notification to you or your office with the caller's details
- Automatic follow-up if they don't reply the first time
- Every conversation logged in your CRM or inbox
- Setup in a few days, no new phone system required
Why missed calls cost contractors more than they think
Industry surveys put the share of calls to home service businesses that go unanswered somewhere between a quarter and a half, and most of those callers don't leave a voicemail. They just call the next company. For a plumber or HVAC contractor, a single one of those calls can be a $2,000 water heater or a $9,000 system replacement.
You can't answer every call. Nobody can. What you can do is make sure that a missed call doesn't mean a lost lead, and a text within seconds is the simplest way to do that. It tells the homeowner you're real and responsive, it gets the details in writing, and it stops the search.
How the missed-call text back service works
We connect to your existing business line, so your number doesn't change and you don't need new hardware. When a call rings out or goes to voicemail, the system sends a text you've approved, in your voice. The homeowner replies, the conversation lands in a shared inbox or your CRM, and you or your office get a notification with everything they've said. If they don't reply, a second message goes out a little later. If they do, you call them back from the ground with the job already understood.
For contractors who want more, the same setup extends to after-hours AI answering, where the phone gets picked up and the appointment gets booked even when nobody's available.
Built for Your Trade
Missed-Call Text Back FAQs
Does missed call text back work with my current phone number?
Yes. We connect to your existing business line through your carrier or a call-forwarding rule. Your number stays the same and customers see the text coming from it.
What does it cost?
Setup is typically a few hundred dollars and the ongoing cost is a small monthly fee that covers the phone platform and messaging. We'll quote it exactly after a quick look at your current phone setup. Most contractors cover it with the first recovered call.
Will it text people I don't want it to, like suppliers or spam calls?
You can exclude known numbers and contacts, and the message is written so a wrong-number caller can just ignore it. In practice the occasional text to a supplier is a non-issue compared to the leads it catches.
Can it book the appointment too?
The text-back conversation captures the details and hands it to you. If you want the appointment booked without you touching it, that's the AI answering service, which picks up the call itself and schedules from your calendar.
See If Missed-Call Text Back Fits Your Business
Get a free contractor growth audit. We'll review your current setup and show you exactly where this would help.